Privacy Policy

Effective Date: 01/01/2026

Ever So Sensible Restaurants Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

 

  1. Who we are

Ever So Sensible Restaurants Ltd operates hospitality venues within the United Kingdom. For the purposes of data protection law, we are the data controller of your personal data.

 

  1. What data we collect

We may collect and process the following types of personal data:

  • Identity and contact data (such as your name, email address, and phone number)
  • Transaction data (including purchases, gift card activity, and visit history)
  • Booking and enquiry data (including reservation details and communications)
  • Marketing data (your preferences and engagement with our communications)
  • Technical data (such as IP address, device type, and website usage data)
  • Wi-Fi data (including login details and device identifiers where you use our guest Wi-Fi)

We do not store full payment card details, which are processed securely by third-party payment providers.

 

  1. How we collect your data

We collect personal data when you:

  • Make a booking or enquiry
  • Purchase, receive, or redeem a gift card
  • Sign up to our guest Wi-Fi service
  • Subscribe to marketing communications
  • Use our website or digital services
  • Contact us directly

We may also receive personal data from third-party service providers who support our bookings, gift cards, ordering, Wi-Fi access, and other business systems.

 

  1. How we use your data

We use your personal data to:

  • Provide and manage bookings, purchases, and services
  • Operate and maintain our guest Wi-Fi network
  • Process payments and help prevent fraud
  • Respond to enquiries and provide customer support
  • Improve our services, venues, and customer experience
  • Analyse customer behaviour to better understand preferences and trends
  • Send marketing communications where you have given consent or where permitted by law
  • Comply with legal and regulatory obligations

We may also use data in an aggregated or anonymised form for business analysis and planning.

 

  1. Legal bases for processing

We rely on the following lawful bases, depending on the circumstances:

  • Contract – to deliver services you request (e.g. bookings, purchases, gift cards)
  • Legitimate interests – to operate, manage, secure, and improve our business, systems, and services
  • Consent – for marketing communications and any other processing where consent is required
  • Legal obligation – to comply with applicable laws and regulations

 

  1. Guest Wi-Fi

When you access our guest Wi-Fi, certain technical data (such as device identifiers and connection information) may be collected in order to:

  • Enable access to the network
  • Maintain network security and performance
  • Recognise returning users
  • Administer and improve the Wi-Fi service

Where you choose to provide personal details or opt in to marketing, that information will be used in accordance with this policy.

 

  1. Sharing your data

We may share your personal data with trusted third parties that support our business operations, including:

  • Payment processors
  • Booking and reservation platforms
  • Gift card and ordering systems
  • IT, Wi-Fi, and system providers
  • Marketing and communications platforms
  • Professional advisers, insurers, auditors, and regulators where required

We do not sell your personal data. Third parties are required to process your data securely and in accordance with applicable law.

 

  1. International transfers

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

 

  1. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected. In determining retention periods, we consider:

  • The nature and sensitivity of the data
  • The purpose for which it is used
  • Legal, accounting, and regulatory requirements
  • The need to establish, exercise, or defend legal claims

Where you opt out of marketing, we may retain limited information to ensure your preferences are respected.

 

  1. Data security

We implement appropriate technical and organisational measures designed to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

  1. Your rights

You may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data
  • Request restriction of processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

 

  1. Marketing

We will only send you marketing communications where you have opted in, where soft opt-in applies, or where otherwise permitted by law. You can unsubscribe at any time using the link in our communications or by contacting us directly.

 

  1. Cookies and similar technologies

Our website uses cookies and similar technologies to support functionality and analyse usage. Where required by law, we will request your consent before using non-essential cookies. You can manage your preferences through our cookie tools or your browser settings.

 

  1. Third-party links

Our website and services may contain links to third-party websites. We are not responsible for their privacy practices.

 

  1. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

  1. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@eversosensible.com
Address: Ever So Sensible Restaurants Ltd, Cabourn House, Station Street, Bingham, Nottinghamshire, England, NG13 8AQ

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).